PixelGenius Customer Support

PixelGenius very much appreciates your choice of trying or buying our products. We want your experience to be as trouble-free as possible. If you have any questions or problems, please don't hesitate to contact us using the PixelGenius Tech Support button on this page.

Tech Support Issue

PixelGenius has been made away of an issue that effects a small number of users where the activation fails and the plug-in goes back to demo mode. This issue can impact PhotoKit 2, PhotoKit Sharpener 2 and PhotoKit Color 2. We are working with our engineer to isolate the cause and correct the issue. At this point it's unclear whether or not it's an issue with the plug-in code or eSellerates activation servers or both. If this issue hits your registration of any of our products, please contact PG Tech Support using the button below. Be assured we're working hard to find and fix the issue. We apologize for the problems some users are having and hope to have more information soon.

A Note about Updates

PixelGenius has updated PhotoKit Sharpener 2 (PKS 2) to version 2.0.4 to address several reported issues.

PixelGenius has updated PhotoKit 2 (PK 2) to version 2.0.2 to address several reported issues.

NOTE: PKS 2 & PK 2 requires Photoshop CS3, CS4 or CS5 to run. PKS 2 & PK 2 support the system requirements for the various versions of Photoshop that PKS 2 & PK 2 supports. So, you can run PKS 2 or PK 2 for Mac running CS3 or CS4 with PPC or MacIntel. Photoshop CS5/5.5 is supported using MacIntel only.

PixelGenius has also released a PhotoKit Color 2.1.9 update. NOTE: if you are using a version of Photoshop prior to CS3, you will need to download the legacy version of PhotoKit Color 2.1.3 still available on the PG Downloads page.

We suggest all users upgrade to PKS 2.0.4 and PKC 2.19 which are now available on the PG Downloads page.

PixelGenius apologizes for the inconvenience some users have experienced. We have posted fixes and and updates for all known issues. We thank our users for reporting issues so quickly..

If you have any technical support questions not covered by the Support Notes, User Guides or the Info Pages,
please use the contact form to send an e-mail to:

Note: PixelGenius does not offer live phone support. Please contact Tech Support via the e-mail form above. We normally respond within 24 hours, Monday-Friday. Important: When you send e-mail to Tech Support, please make sure that you allow return e-mails from pixelgenius.com in any anti-spam software you use. Tech Support cannot respond to spam blocker

A note about Adobe Photoshop CS5/5.5–Macintosh and Lion (10.7.x)

The current version of PhotoKit 2, PhotoKit Color 2 and PhotoKit Sharpener 2 are fully functional in Photoshop CS5/5.5 with 64-bit support for Mac and Windows. The current versions of our products also support installing and running in Lion (10.7). The legacy products of PhotoKit 1.x, PhotoKit Color 2.1.3 and PhotoKit Sharpener 1.x will run under Lion but the installers for the products will not because Lion no longer supports Rosetta which is required to run the installers. Those legacy products are no longer supported so no updates to the installers will be done. The current line up of products' installers have been written for compatibility with Lion.

A note about earlier versions of Adobe Photoshop under Windows Vista

Adobe has decided not to release Vista compatible (certified) updates of earlier versions of Photoshop. Photoshop CS2 will install and run under Vista but needs to be launched as an Admin level application. Adobe does not recommend running any earlier versions of Photoshop such as CS or version 7 under Vista. Since we run under Photoshop as a "hosted application" (plug-in) PixelGenius can not support our products running under Vista unless you are using Photoshop CS3/CS4/CS5 or Photoshop CS3/CS4/CS5 Extended. Click HERE to download and read Adobe's Windows Vista Compatibility (127KB PDF).

A note about Adobe Photoshop CS4/CS5/5.5–Windows

The current Windows versions of our products are compatible when running under Photoshop CS4/CS5 and CS4/CS5 Extended when launched under Windows XP/SP3 and Windows Vista SP1 & SP2 and Windows 7. Pixel Genius products support both 32 bit and 64 bit versions when hosted by Photoshop CS4/CS5.

We will only be officially supporting 64 bit binaries on Vista 64 and Windows 7 (it "may" work fine on Windows XP under 64 bit but since Photoshop CS4/CS5 is not officially supported by Adobe under XP 64 we can not be sure our products will work correctly under that OS). Click HERE to see the supported system requirements for Photoshop CS5.

Note, you will need to run the installers twice while booted under 32 bit and 64 bit and install the plug-ins in both binary versions of Photoshop CS4/CS5. Also, the plug-ins require separate activations for both the 32 bit and 64 bit versions.

A note about PixelGenius Product Activation

PixelGenius has added product activation to allow our serial numbers to work cross-platform. Activation can be done automatically over the Internet or manually if your machine is not "net" connected (Vista 64 must be net activated). Note, you will still need to have a computer handy that is net connected to obtain your manual activation ID key. To manually

If you need to check your eSellerate records for your receipt or your order number, click here

The PixelGenius EULA allows the installation of your purchased products on two computers-not to be run at the same time. PixelGenius EULA.

PixelGenius offers a free demo period (seven or ten day, depending on product). Once expired, PixelGenius can not extend the demo period. PixelGenius also offers a 30 day money back guarantee on all purchases. Please see the 'Terms of Sale' for information regarding making a return. PixelGenius Terms of Sale