PixelGenius Customer Support

PixelGenius very much appreciates your choice of trying or buying our products. We want your experience to be as trouble-free as possible. If you have any questions or problems, please don't hesitate to contact us using the PixelGenius Tech Support button at the bottom of this page.

A note about earlier versions of Adobe Photoshop under Windows Vista

Adobe has decided not to release Vista compatible (certified) updates of earlier versions of Photoshop. Photoshop CS2 will install and run under Vista but needs to be launched as an Admin level application. Adobe does not recommend running any earlier versions of Photoshop such as CS or version 7 under Vista. Since we run under Photoshop as a "hosted application" (plug-in) PixelGenius can not support our products running under Vista unless you are using Photoshop CS3/CS4/CS5 or Photoshop CS3/CS4/CS5 Extended. Click HERE to download and read Adobe's Windows Vista Compatibility (127KB PDF).

A note about Adobe Photoshop CS4/CS5–Windows

The current Windows versions of our products are compatible when running under Photoshop CS4/CS5 and CS4/CS5 Extended when launched under Windows XP/SP3 and Windows Vista SP1 & SP2 and Windows 7. Pixel Genius products support both 32 bit and 64 bit versions when hosted by Photoshop CS4/CS5.

We will only be officially supporting 64 bit binaries on Vista 64 and Windows 7 (it "may" work fine on Windows XP under 64 bit but since Photoshop CS4/CS5 is not officially supported by Adobe under XP 64 we can not be sure our products will work correctly under that OS). Click HERE to see the supported system requirements for Photoshop CS5.

Note, you will need to run the installers twice while booted under 32 bit and 64 bit and install the plug-ins in both binary versions of Photoshop CS4/CS5. Also, the plug-ins require separate activations for both the 32 bit and 64 bit versions.

A note about Adobe Photoshop CS4/CS5–Macintosh

The current versions of our products will install and run under Photoshop CS4/CS5 or Photoshop CS4/CS5 Extended. However, the current versions will not run as 64-bit binaries so if Photoshop CS5 is launched as a 64-bit application, our products will not load. You will need to run Photoshop CS5 as a 32-bit application in order to run our products. To see how to change Photoshop's 32-bit/64-bit launch preferences, click HERE.

PixelGenius is planning on releasing new paid upgrades to PhotoKit, PhotoKit Sharpener and a free upgrade to PhotoKit Color 2 in the near future. We do not have an absolute firm release date, but our official announcement is expected to be made very soon–stay tuned!

A note about PixelGenius Product Activation

PixelGenius has added product activation to allow our serial numbers to work cross-platform. Activation can be done automatically over the Internet or manually if your machine is not "net" connected (Vista 64 must be net activated). Note, you will still need to have a computer handy that is net connected to obtain your manual activation ID key. To manually activate your product click HERE. If you are having problems activating over the web, you may have an out of date eSellerate engine installed. To update your eSellerate engine, click HERE. For additional activation troubleshooting check HERE. To find out more info about our product activation, click HERE.

If you have any technical support questions not covered by the Support Notes, User Guides or the Info Pages,
please use the contact form to send an e-mail to:

Note: PixelGenius does not offer live phone support. Please contact Tech Support via the e-mail form. We normally respond within 24 hours, Monday-Friday. Important: When you send e-mail to Tech Support, please make sure that you allow return e-mails from pixelgenius.com in any anti-spam software you use. Tech Support cannot respond to spam blocker procedures.

If you need to check your eSellerate records for your receipt or your order number, click here

The PixelGenius EULA allows the installation of your purchased products on two computers-not to be run at the same time. PixelGenius EULA.

PixelGenius offers a free demo period (seven or ten day, depending on product). Once expired, PixelGenius can not extend the demo period. PixelGenius also offers a 30 day money back guarantee on all purchases. Please see the 'Terms of Sale' for information regarding making a return. PixelGenius Terms of Sale